Refund policy
Exchange Policy for Tradition X
Thank you for choosing Tradition X Jewellery for your unique accessory needs. We strive to provide you with high-quality, custom-made jewellery that meets your expectations.
Exchange Policy: Tradition X Jewellery operates under an exchange-only policy. We do not offer refunds for any purchases. However, we understand that there may be instances where an exchange is necessary.
Exchange Process: If you wish to exchange your purchased item, please follow these steps:
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Self-Return: Customers can self return the product to our designated shipping address. The returned product must be in its original condition, unused, and with all original packaging and tags intact.
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Notification: Inform us of your intent to exchange the product within 48 hours of receiving it. Please contact us through our WhatsApp number +91 8209395050 before shipping it back.
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Additional Charges: An additional shipping charge of Rs. 100 will be applied for return shipping by us.
Exchange Process: Once we receive and inspect the returned product, we will process the exchange as per your request. The exchanged product will be shipped to you within a reasonable timeframe, subject to product availability.
Conditions for Exchange:
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The product must be unused, undamaged, and in its original condition.
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All original packaging, tags, and accessories must be included.
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The product should not show any signs of wear or alteration.
Exceptions:
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Custom-made or personalised items cannot be exchanged.
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Earrings and other pierced jewellery items are not eligible for exchange due to hygiene reasons.
Contact Us: If you have any questions or concerns regarding our exchange policy, please feel free to contact us via WhatsApp. Our team is always ready to assist you with any queries you may have
We appreciate your understanding and cooperation with our exchange-only policy. Thank you for choosing TraditionX Jewellery for your jewellery needs.